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Published Date: 18/08/2012

Here at Cooper BMW, we make it our mission to go the extra mile for our customers.

That's why all of our representatives follow our ten-point Customer Promise, ensuring you receive first class customer service each and every time you visit the dealership.


1. We will make sure that you are able to park when you visit our dealership.

2. When you bring your car in for a service or repairs, if it's impractical for you to wait, we won't leave you stranded

3. When you contact us, we will respond promptly

4. We know your time is valuable, so we won't keep you waiting unnecessarily when you drop your car off for a service or when you return to collect it.

5. We will return your car to you after a service, washed and vacuumed

6. We will endeavour to resolve your issue, question or concern correctly first time, every time

7. After we service your car, we will ensure all charges are clearly explained to you.

8. We will always offer you a test drive*

9. We will ensure we keep you informed of delays, changes and any information you may find of interest.

10. We will contact you after your visit to make sure you were happy with the experience.

We constantly strive to improve our standards of customer service and need your feedback to tell us how we are doing. 

We are dedicated to giving you reasons to award us five stars so if you receive a request to complete a customer survey from BMW, we hope you will give your valuable feedback. If in the meantime you have any concerns, please contact any Cooper BMW dealership for more information.

*Test drive subject to applicant status and availability

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